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Patient Experience: From Principles to Impact in Healthcare

Understanding what patients feel, expect, and need.

(1)

1 Lectures

Dr. Eman Mobarak

Instructor

About This Course

Healthcare Education Course

Patient Experience: From Principles to Impact in Healthcare

Understand what patients feel, expect, and need—and learn how patient-centered insights can support better communication, stronger relationships, and improved healthcare quality.

Patient-Centered CareEmpathy & CommunicationPatient Journey MappingArabic Language

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Course Overview

Patient experience is a fundamental component of healthcare quality, yet it can sometimes be misunderstood or overlooked. This course provides a practical and thoughtful introduction to how healthcare professionals can better understand, measure, and respond to patients throughout their care journey.

Through concepts such as empathy mapping, patient journey mapping, surveys, and feedback tools, participants will learn how to view healthcare services through the patient’s perspective and translate those insights into meaningful improvements.

The course also explores the distinction between patient satisfaction and patient experience, while demonstrating how communication, empathy, patient-centered care, and change models can help address common challenges in healthcare delivery.

This educational course is accredited by ARACME and is designed to support healthcare professionals in building stronger, more responsive relationships with their patients.

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Learning Outcomes

Explain why patient experience matters and how it influences healthcare quality.
Differentiate between patient satisfaction and patient experience.
Identify patient needs, expectations, and key care priorities.
Apply empathy maps and patient journey maps to understand care from the patient’s perspective.
Explore methods for measuring experience through surveys, feedback, and patient insights.
Recognize the principles and value of patient-centered care.
Apply practical strategies to improve care and overcome real-world challenges.

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Course Language:
The educational content is delivered in Arabic.

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Who Should Attend?

Physicians working in hospitals, clinics, and private practice.
Healthcare professionals involved in patient care and service delivery.
Quality and patient safety professionals seeking to improve patient-centered care.
Medical educators and trainers focusing on communication, empathy, and service quality.
Healthcare leaders involved in service design and organizational improvement.

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Why Enroll?

Learn how to apply patient experience tools in everyday clinical and healthcare settings.
Gain practical strategies for improving care through empathy and effective communication.
Understand how to collect, interpret, and respond to patient feedback.
Explore common healthcare challenges and approaches for managing change.
Improve the patient journey from the first point of contact through treatment and follow-up.

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Course Agenda

Importance of Patient Experience and Its Impact on Healthcare Quality

Patient Satisfaction Versus Patient Experience

Principles of Patient-Centered Care

Understanding Patient Needs and Expectations

Empathy Mapping and Patient Journey Mapping

The Impact of Empathy in Healthcare

Patient Surveys, Feedback, and Actionable Insights

Change Models and Healthcare Improvement

Questions, Discussion, and Practical Reflections

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Course Speaker

Dr. Eman Mobarak

Certified Patient Experience Professional and Train-the-Trainer Professional

Transform Patient Insights into Better Care

Develop a clearer understanding of the patient journey and gain practical tools that can support more empathetic, responsive, and patient-centered healthcare.

Dr. Eman Mobarak

(1)

1 Courses

148 Students

Dr. Mobarak specializes in patient-centered care and experience strategy. With a background in training and facilitation, she helps healthcare teams understand what patients truly need and how to respond with empathy and clarity. Her sessions focus on practical tools, real-world examples, and communication models that support better care delivery.