Patient Experience: From Principles to Impact in Healthcare

Patient Experience: From Principles to Impact in Healthcare

Understanding what patients feel, expect, and need.

Course Overview

Patient experience is a vital part of healthcare quality, yet it’s often misunderstood or overlooked. This webinar by TebZone, the CME platform offers a practical and thoughtful look at how physicians can better understand, measure, and respond to what patients go through during their care journey. 

From empathy maps to patient feedback tools, we’ll explore how to see care through the patient’s eyes and apply that insight to improve outcomes. 

The session also covers the difference between satisfaction and experience, and how communication, empathy, and change models can help overcome common challenges.

Join us on Saturday, November 1, 2025, for a free, live webinar, accredited by ARACME, designed to help physicians build stronger, more responsive relationships with their patients.

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Learning Outcomes

By the end of this course, you’ll learn:

• Why patient experience matters and how it affects healthcare quality

• The difference between patient satisfaction and patient experience

• How to identify patient needs and expectations

• How to use empathy maps and journey mapping to understand care from the patient’s perspective

• How to measure experience using surveys, feedback, and insights

•  Focus on Patient-Centered Care

• Improving care & overcoming challenges – real-world applications

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Who Should Attend?

This course is designed for:

• Physicians working in hospitals, clinics, or private practice

• Healthcare professionals involved in patient care and service delivery

• Quality and safety officers seeking to improve patient-centered care

• Medical educators and trainers focused on communication and empathy

Why Enroll?

• Learn how to apply patient experience tools in clinical settings

• Gain practical strategies to improve care through empathy and communication

• Understand how to measure and respond to patient feedback

• Explore real-world challenges and how to address them using change models

If you’re looking to improve how patients experience your care, from first contact to follow-up, this webinar offers a clear, structured approach.

Enroll now and join us on November 1, 2025. 

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Webinar Agenda

1. Importance of patient experience and impact on quality of healthcare 

2. Patient satisfaction & patient experience

3. Patient-Centered Care

4. Patient Needs & Expectations

5. Empathy map, Patient journey map

6. Impact of Empathy in Healthcare

7. Insights of patient surveys and patient feedback

8. Change models 

9. Q & A

Speaker

Dr. Eman Mobarak
Certified Patient Experience Professional, TOT